Return Policy

At 1stPhrom, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Energy Drinks, we offer a straightforward return policy to ensure a smooth and hassle-free experience.

Eligibility for Returns

• Returns are accepted within 14 days from the date you receive your order.
• Products must be unused, unopened, and in their original packaging to qualify for a refund or exchange.
• Unfortunately, we cannot accept returns or exchanges on opened or partially consumed products due to safety and hygiene reasons.

How to Initiate a Return

• Please contact our customer service team at [email protected] or call us at +1 903-684-0610 within 14 days of delivery.
• Provide your order number, details of the product(s) you wish to return, and the reason for the return.
• Our team will guide you through the return process and provide you with a return authorization if applicable.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
• We recommend using a tracked shipping service to ensure your return package reaches us safely.

Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7–10 business days.
• Shipping fees are non-refundable unless the return is due to an error by 1stPhrom.

Exchanges

• If you would like to exchange a product, please contact us with your request.
• Exchanges are subject to product availability.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately with photos and details.
• We will arrange for a replacement or full refund at no extra cost to you.